Dr. Bigelow understands the importance of your privacy and is committed to protecting it. Accordingly, unless there is an emergency, I will not collect private information from you without your consent. I will collect and record personal information that I believe is needed to render you with a competent service. If other information is asked of you, then the reason for this will be fully explained to you and accepted with your consent. In addition to rendering a professional service to you, I may also use client information to find ways to improve those services, to help train new professions working with me or my colleagues, and to help identify and correct and risks and errors.
The protection of your privacy is secured through established professional procedures in my organization/office. Specifically, all private information is kept in a secure, locked area. Any staff or colleagues who works with me who also knows you personally must let me know this fact. In this instance, personal information is not then released to them without your express consent or unless there is an emergency. Anyone I hire to assist me in my work (i.e., the circle of care) is allowed to see or handle your information only if it is necessary to do their job. Information about you may occasionally be seen by my College of Psychology or other persons allowed to audit my files by law. However, I do not allow any information that identifies you personally or my files to leave my office unless this is permitted or justified by law, a court order, my profession’s code of ethics, in cases of mandatory reporting, or with your consent.
If you refuse us to disclose information about you to a person or agency that needs it in order to render you with an appropriate service, then we are required by law to inform that person that you have refused consent to provide this information.
Except as may be required by law, it is our policy not to allow external researchers to see information about you, unless you give your consent.
With few exceptions, you have the right to see your record of service and to request copies of this information in your record. Exceptions are there for your protection to protect others mentioned in your files. In this event, your records will be amended accordingly before you can see them and at your expense.
If you believe that information in your records is not accurate, you may request that we correct the information. If we do not agree with your request, then we may file notice of disagreement into your record.
We will speak with you directly about any concerns or questions that you may have about your privacy and if you are not satisfied you may contact the Information and Privacy Commissioner of Ontario (416-326-3333 or 1-800-387-0073).
Brian J. Bigelow, Ph.D., C. Psych., ABPP, FSICPP, FPPR, FICPP